FAQ FOR CUSTOMERS INTERESTED IN PURCHASING

·  DOES EACH BOX CONTAIN THE SAME COMPANIES?
Not always. Because of the different number of items we receive from each company, not all boxes contain the same items. Although, we do try our best to include as many companies as possible in each box. Some companies send in 20 items and others send in 100 so of course you might not get a company that you were really wanting to try if they don't send in enough. Email your favorite companies and encourage them them to send in enough for everyone!

·  DO ALL BOXES HAVE THE SAME AMOUNT OF ITEMS?
Yes. It is my goal to make sure that every box has the same amount of items. That is why we don't put the boxes on sale until the businesses get their items to me. Then I can establish how many samples per box there will be.

·  WHAT AGE IS THE LITTLE BLACK BOX BEST FOR?
The Little Black Box is wonderful for teens and adults! I've been asked if the boxes are geared towards men and I'd have to say no. Of course most women have men in their lives so sometimes you might get something in your box that is geared toward men.

·  HOW MUCH IS THE LITTLE BLACK BOX?
Our new revamped Little Black Boxes are $20.00.

·  CAN I BUY MORE THAN ONE BOX AND SHIP TO DIFFERENT ADDRESSES?
Absolutely! We will be more than happy to do this. Please when ordering specify the addresses in the comment box at checkout or e-mail us directly.

·  IS SHIPPING INCLUDED?
Yes. Shipping is included with all Little Black Box orders only. All boxes are also sent priority.

·  DO YOU SHIP TO CANADA?
NO! We no longer ship our boxes to Canada. As sad as it may be we were spending too much time on boxes headed that way and they were costing more to send there then projected. We also can not purchase tracking to Canada and boxes were getting lost. I feel that it's just much easier to keep the boxes in the US to avoid a longer turn around time. We do however, encourage Canadian businesses to participate if they want to get into the US market.

·  WHAT IS IN EACH MONTH'S BOX?
Each month includes items from various companies. These items will change monthly as we are constantly finding new businesses to join us.

·  CAN I RETURN THE BOX IF I DO NOT LIKE IT?
No, unfortunately we do not take returns. We have gotten many compliments on the boxes and sincerely hope you will enjoy yours.

·  CAN I CHOOSE THE COMPANIES I WANT IN MY BOX?
No. We pre make these boxes before they go on sale, so we can ship them out to you as quick as possible. Each box will have a variety of different items.

·  WILL I KNOW WHICH COMPANIES ARE PARTICIPATING EACH MONTH?
Yes. A list with links is posted each month as their boxes arrive here.

·  WHEN DO THEY GO ON SALE?
Sale Dates:

June 26, 2008
July 25, 2008
August 22, 2008



·  WHAT IF MY BOX ENDS UP LOST IN THE MAIL?
If your box ends up lost in the mail we DO NOT offer refunds of any kind. We will send you the next month's box free of charge and pay for shipping again on it.

·  WHAT SHIPPING METHODS DO YOU USE?
We ship all packages USPS priority with click and ship so that you may track your order and determine when it should arrive.



FAQ FOR RETAILERS INTERESTED IN PARTICIPATING

·  HOW CAN I PARTICIPATE?
Participating is easy! Just email me at kim@thelittleblackboxes.com and let me know that you are interested in the upcoming sample box. You also need to have a banner ad available to email me that is 125px by 125px (a perfect square) in either .gif or .jpeg format. This is a requirement!!! The banner ad will be displayed on the site the month that you are participating for free. Contact Lili by clicking on the banner below and she can create something wonderful for you. Banners are $3.50 and she can do anything! Simply create an Etsy account if you don't have one and click "contact" on her profile page. Let her know what you need and she'll whip it up for you!


You will find that most ways of advertising online require some sort of banner ad. Not only will you need one for this site but you'll find that you'll be asked by other websites for a variety of different website sizes.

·  DOES IT COST?
No! The only thing it costs is the amount it costs to create your samples. Think of the cost of your product as the price you would pay for advertising. The items that you contribute will be sent to 150+ people a month. A 150+ people that would have never heard of your company until you donated the item for your advertising purposes. We sell out every single month! The more contributers the more boxes! We currently have over 8000 people on our mailing list. The reason they signed up is because they want to learn about businesses like yours. We aren't messing around! You aren't just blindly sending your samples to me and hoping that they end up in the hands of people that want them. They want to make purchases from business like yours!

·  DO WE GET PAID TO PARTICIPATE?
No, you do not get anything in return from donating your items.The money that the site gets from the sale of the boxes is left with the site as it covers the price of shipping your items out to our customers and also also for my time. I provide the customer base for you. If your items "WOW" the box buyers you are guaranteed sales! We also purchase advertising in major magazines during select months.

·  WHERE DO I SEND MY SAMPLES TO?
You should package your stuff up and send it to:

The Little Black Box
44066 W. McCord Dr.
Maricopa, AZ 85239

 

·  WHAT TYPES OF STUFF DO YOUR CUSTOMERS LIKE IN THEIR BOXES?
We are open to all sorts of things! Previously there has been: candles, melts, votives, scrubs, soaps, lotions, perfumes, stationery, food, dog treats, teas, coffees, bath bombs, bath melts, cosmetics, hair care, gift certificates, coupon codes, magnets, pens, key chains, buttons, hair clips, necklaces, earrings, rings, bracelets, bookmarks. You should send in whatever you think personally suits your business and also what you think will blow the consumer away! Afterall, this is all about YOUR advertising needs. What do you think will make people want to order from you again?

·  WHEN IS MY BOX OF SAMPLES DUE TO YOU?
If you sign up and do not feel that you can follow through with your commitment please let me know. Businesses that sign up and have no contact with me and their samples do not show up will not be allowed to participate again. Due dates are as follows:




June 25, 2008
July 19, 2008
August 15, 2008


·  HOW MANY SAMPLES SHOULD I SEND IN?
How many samples you send in all really depends on what you can afford. We send out 150 boxes a month currently. The more samples you send in the more boxes they go into. That means more potential business for you as well.

·  HOW SHOULD THE SAMPLE BE PACKAGED?
Sometimes we have a theme going, but most of the time we don't. Usually you should package your sample like you would if you were giving it to a customer. Some people really like to go out of of their way to give their samples some extra flare! When the customers open their box you want them to go straight for your sample. You want to make them want to order your item in a full size because whatever it is that you did was amazing! Most contributers include coupon codes, business cards and such. I strongly suggest a coupon code of 15% or higher as people LOVE discounts and it creates word of mouth buzz. 

·  ARE THERE RULES FOR MY PACKAGING?
Yes! If you are sending in bath and body or food all ingrediants MUST be labeled properly. This is a legit online business and we only deal with online businesses that hold quality and care for their customers to the highest value. If packages show up here and are not labeled, leaking, not finished, broken, or in any way not appealing they will NOT go in the box. Not only am I advertising for your business but I am advertising for the other businesses that are in the box with you. Please make sure that everything is sealed properly and labeled correctly!

If you have any additional questions, please email us!

 
 
 
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